A Chilly Start, a Warm Finish

A Chilly Start, a Warm Finish

My Experience with an HVAC Claim

Posted October 29, 2024
This post documents my personal experience and reflects events as they occurred.

Background

Living in Oregon, our household doesn’t rely heavily on heating or cooling for most of the year. The climate is generally moderate, and seasonal temperature swings are manageable. As fall arrived, however, we needed the heating system to be operational—and discovered that it wasn’t functioning as expected.

At the time, we had recently enrolled in a home warranty plan. Rather than attempting a repair myself or immediately contacting a local contractor, I chose to submit a service request through the warranty provider to see how the process would work.

The Service Process

After contacting Select Home Warranty, a service request was submitted and an appointment was scheduled with a local HVAC contractor, Air Benders Heating and Cooling LLC.

The technician arrived on time, was professional, and reviewed the system promptly. The issue turned out not to be a mechanical failure of the HVAC unit itself, but rather an installation issue related to a sump pump replacement I had previously completed. The technician identified the problem, corrected the configuration so the system could properly detect the component, and confirmed that everything was functioning correctly.

I paid the standard $60 service fee, and the system was restored.

What Worked Well

From my perspective, this claim was handled efficiently. The contractor appointment was scheduled without extended delay, the diagnosis was straightforward, and the repair was completed during the initial visit. In this instance, the warranty process worked as expected.

Areas for Improvement

The only part of the experience that felt cumbersome was the phone system. I was asked to provide identifying information multiple times—first to the automated system and then again to a representative. While this didn’t prevent the claim from being resolved, it did make the intake process feel redundant.

My Takeaway

Based on this experience, the most important element—the actual service visit—was handled smoothly and professionally. While there are areas where the intake process could be streamlined, the outcome was positive and the issue was resolved without additional escalation.

This post is shared to document a claim that concluded successfully and to provide context alongside other experiences documented on this site.

Service Contractor (for reference)

Air Benders Heating and Cooling LLC
(503) 989-5574
www.airbendersheatingandcooling.com