A Chilly Start, a Warm Finish

My Experience with Select Home Warranty: A Chilly Start, a Warm Finish

Posted October 29, 2024

Living in Oregon, our family doesn’t rely on our HVAC system all that often. The climate here is relatively moderate—rainy, yes, but not extreme enough to require round-the-clock heating or cooling. Most of the year, a good jacket and some warm socks do the trick. But once October rolls around, it’s nice to have the heat on standby. That is, until it doesn’t work.

Fortunately, this year we had just signed up for a home warranty with Select Home Warranty. Instead of diving into a DIY fix or hunting for a local HVAC tech myself, I decided to give the warranty service a shot and see how it stacked up compared to other companies I’ve dealt with.

The Process

After calling Select, I was pleasantly surprised by how quickly they got the ball rolling. They promptly submitted a service request and scheduled an appointment with Air Benders Heating and Cooling LLC (airbendersheatingandcooling.com). The team at Air Benders was professional, punctual, and easy to work with.

As it turns out, the problem wasn’t the HVAC system itself, but a misstep on my part. I had previously replaced the sump pump and didn’t reinstall it in a way that allowed the HVAC system to detect it. The Air Benders technician diagnosed the issue quickly, corrected the setup, and was on his way. I paid the standard $60 deductible and we were back in business.

The Good and the Not-So-Good

Overall, my experience with Select Home Warranty was very positive. The service contractor was reliable, the turnaround time was reasonable, and the coverage worked as expected. I’d give the experience a solid 9 out of 10.

Where Select could improve is in their phone system. I found myself repeating my customer number, phone number, and other identifying info multiple times—first to the automated system, and then again to the human agent. It felt like the information collected by the automated system wasn’t passed along to the representative, which made that part of the process feel redundant and a bit frustrating. My suggestion: either streamline the process and skip the IVR entirely, or ensure that the information collected is actually delivered to the person helping me.

Final Thoughts

If you're weighing your options on home warranty providers, Select Home Warranty is worth considering. The most important part—the service itself—was handled efficiently and professionally. While their phone system could use a little polish, the end result was a warm home and a smooth repair experience.

Service Contractor Info:

Air Benders Heating And Cooling LLC

(503) 989-5574

www.airbendersheatingandcooling.com

Have you had an experience with Select Home Warranty—or a similar service? I’d love to hear how it compared.